Cancellation and Refund Policy:
VipDolphins, has 2 differents cancellation policies for tours sold with tickets and another one for private charter tours:
For tours sold by tickets:
- In case of operator cancelation due to bad weather or unforeseen circumstances the customers will receive a full refund
- Due to limited seating, we request that you cancel at least 24 hours before a scheduled experience. This gives us the opportunity to fill the experience. You may cancel by phone or by email. If you have to cancel your experience, we offer you a full refund if you cancel 24 hours before the start of the experience. However, if you do not cancel prior to the 24 hours, you will lose the payment for the experience.
For Private Charter tours:
- Cancellations made 7 days or more in advance of the private charter date, will receive a 100% refund. Cancellations made within 3 – 6 days will incur a 50% fee of the total booking price. Cancellations made within 48 hours to the private charter start won’t be refunded. You may cancel by phone or by email.